Understand the entire value chain of sustainability issues on the business
- Sustainability: definitions and application to the business world, risks and opportunities, examples of "good students"
- Climate change: impacts, role and responsibility of the energy sector, evolution framework, terminologies (net zero, absolute zero, net zero carbon, climate neutral, ...)
- Introduction to the steps of carbon accounting: calculating emissions, defining a trajectory, reducing and offsetting, reporting and communication

Examine and differentiate the key players in economic sectors in terms of sustainability
- Economic sectors most impacted by sustainability and decarbonization issues and their interconnection
- Levers of action and quantification of risk
- Immersion in the 5 most difficult sectors to decarbonize: heavy industry, buildings, pharmaceuticals, transport, food products and consumer goods, what are the challenges, what actions are possible?

Challenge, co-construct and structure a customer's ambition:
- Customer segmentation: behaviors and maturity in the face of sustainability issues
- Personalized customer approach: for each segment, how to go further with our current customers? How to approach our prospects, what are the prerequisites to get started? What are the differentiating indicators?
- Key Client Office (KCO) management process: methodology, tools and results

Exploiting ENGIE's methodologies and tools in the decarbonization of its customers
- The 3 indicators of an organization: carbon footprint, carbon compensation and elimination, decarbonization
- Stakes of decarbonization of customers for ENGIE
- Group methodology: steps, achievements and perspectives
- Application via 2 business cases
- ENGIE's digital tools for the decarbonization process: demonstration and serious game

Integrate the stakes of the passage from a volume-centered business model to value-centered business models
- The need for business model innovation in the context of the carbon neutrality transition
- Paradigm shift introduced by sustainable business models
- Identification of key elements to go further and innovate in sustainable business models

- Characteristics underlying the concept of sustainable business model (intangible resources, positive externalities,...)
- Concrete examples of sustainable business models
- Link between sustainable business models and ENGIE's activities